Returns & Exchanges

Shipping

• UK: Standard 2–5 days | Free on orders over £50 | Express 1–2 days available
  
  

• International: 5–10 days (cost calculated at checkout)
  
  

• Orders processed within 1–2 business days with tracking provided
  
  

• Please check your address carefully — returned parcels due to incorrect info or unclaimed delivery will require additional shipping fees
  
  

Returns & Exchanges

• Unopened & unused: Acceptable within 30 days in original packaging
  
  

• Used: Cannot be returned
  
  

• Damaged or faulty: Contact hello@cloaklondon.com within 7 days with photos for a replacement or refund
  
  

• Customers cover return postage; please use a trackable service
  
  

• Email (insert cloak email) with order details to start a return

Refunds: 

• Shipping fees are non-refundable — only the cost of the product will be refunded
  
  

Our promise: Hassle-free shipping, careful handling, and support if anything goes wrong because every Cloak candle deserves a happy home.